*
Itsmf
Top Bar Left
Events 
Top Bar Right
1
* * * * *
*
Main Menu
* * * * * * * * *
* * Arrow Off * Home * *
* * * * * * * * *
* * Arrow Off * Membership * *
* * * * * * * * *
* * Arrow Off * Board Members * *
* * * * * * * * *
* * Arrow Off * News * *
* * * * * * * * *
* * Arrow On * Events * *
* * * * * * * * *
* * Arrow Off * Calendar * *
* * * * * * * * *
* * Arrow Off * Vendor Services * *
* * * * * * * * *
* * Arrow Off * Bookshop * *
* * * * * * * * *
* * Arrow Off * Links * *
* * * * * * * * *
* * Arrow Off * Publications * *
* * * * * * * * *
* * Arrow Off * About Us * *
* * * * * * * * *
* * Arrow Off * Contact Us * *
* * * * * * * * *
Menu Bottom
*
Members Menu
* * * * * * * * *
* * Arrow Off * Members Home * *
* * * * * * * * *
* * Arrow Off * Events Archive * *
* * * * * * * * *
* * Arrow Off * ServiceTALK * *
* * * * * * * * *
* * Arrow Off * White Papers * *
* * * * * * * * *
* * Arrow Off * Market Research * *
* * * * * * * * *
* * Arrow Off * Brand Guidelines * *
* * * * * * * * *
* * Arrow Off * Bookshop * *
* * * * * * * * *
* * Arrow Off * Register * *
* * * * * * * * *
* * Arrow Off * Login * *
* * * * * * * * *
Menu Bottom
*
Button: Paypal Logo
1
Content Header Left Events Content Header Right
1
*
itSMF International Presenter Guidelines

itSMF International has developed some policies for authors and presenters which can be viewed at itSMFI

All presenters at our events are requested to comply with these guidelines.
*

Service Catalog Workshop

We are pleased to announce our next event which will take place in the Camden Court Hotel, Dublin on Wednesday 29 September 2010 from 08:30 to 11.00.

Mark O'Loughlin author of The Service Catalog will facilitate a workshop on the subject.

Those of you who attended our AGM in May, also saw the launch of a new IT Service Management publication "The Service Catalog". This book is published by Van Haren and was written by one of our own members, Mark O'Loughlin.

Mark gave a very entertaining and insightful presentation on the process of writing the book and a high level overview of its contents. In the feedback forms a large percentage of the attendees requested a more in-depth analysis of the Service Catalog. Mark has kindly agreed to run a workshop to help us to understand what a service is, how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. A number of practical hands-on sessions will take place which will help reinforce key concepts and learning.

SPEAKER

Mark O'Loughlin (IT Alliance Group) is an experienced consultant and specialist in IT service management (ITSM) frameworks, IT governance and various standards. Mark played a pivotal role in the first ISO/IEC 20000 certification to be awarded to an organization in Ireland as an architect, process manager and systems integration expert.
Mark has achieved the ITIL Expert, Managers, Foundation and various practitioner certifications, and is a certified APMG-ITIL trainer.
Mark is actively involved in his local itSMF chapter and is the contributing editor of the chapter's quarterly magazine. Mark also writes about service management frameworks such as ITIL, MOF, COBIT, ISO-20000 and FITS and on the topic of ITSM. He authored a "best practice" guidance about the service catalog and service portfolio which has been published in the book "IT Service Management, Global Best Practices - Part One".
Mark is the author of the book "The Service Catalog" ISBN: 9789087535711 which is now published as part of the Best Practice ITSM Library. He has also been published numerous times in both Irish and international professional publications and practitioner journals.

Event Sponsor: Service-now.com
Click here to reserve your place at this event.

IT Service Management in eircom - 21 October 2010

eircom is currently undertaking a major transformation of its "technology" functions in order to better support its customers. The initiative includes the establishment of a Service Management team within the new eircom "Group Technology" organisation, with responsibility for the 24X7 monitoring and support of all key services across fixed line, broadband, mobile and IT.

In this presentation, Declan Ivory, who is Director of Service Management at eircom will discuss some of the drivers for the transformation programme, outline the role of Service Management and review some of the initiatives that are being undertaken to support a continuous service improvement agenda at eircom.

Event Sponsor: Service-now.com

Continual Service Improvement - 10 November 2010

This presentation will be delivered by Stuart Wright from Severn Valley IT Service Management. Stuart's experience of continual service improvements comes from working with service provider organisations seeking to achieve ISO/IEC 20000 where continual service improvements is a fundamental requirement in achieving certification.

Event Sponsor: Davern itSM
1
Content Footer Left * Content Footer Right
1
1
Bottom Bar Left
Bottom Bar Right
*