Sustainability is a hot topic right now – rightly so. This has also informed more discussions about the long-term viability of how we work. In IT Service Management there are often many changes and re-structures and product replacements – why is this? Why do we keep reinventing what we do rather than working on maintaining consistency and quality?
This session looks at what sustainability actually means in ITSM and provides some clear guidance on how to focus and maintain a sustainable way of working and demonstrating value.